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Eriva Labs

Refund Policy

Last Updated: 22 April 2026

At Eriva Labs, we are committed to providing high-quality interactive educational content. We want you to be fully satisfied with your purchase. However, due to the digital nature of our educational materials, we have specific guidelines governing refunds.

1. Merchant of Record

All payments for Eriva Labs are processed and handled by our authorized Merchant of Record, Paddle ("MoR"). As the MoR is legally responsible for the transaction, all refunds are ultimately processed through Paddle's systems according to the conditions outlined below.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all first-time annual subscription purchases and individual course purchases.

If you are unsatisfied with the platform within the first 14 days of your initial purchase, you may request a full refund.

Shorter-term subscriptions (e.g., monthly) are non-refundable but can be canceled at any time to prevent future charges.

3. Exceptions and Non-Refundable Items

Refunds will not be granted under the following circumstances:

  • The refund request is submitted more than 14 days after the original purchase date.
  • The user has violated our Terms of Service or Acceptable Use Policy (e.g., account sharing, abusive behavior, scraping).
  • Renewals: Automatic subscription renewals are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged.
  • The account was terminated or suspended by Eriva Labs for policy violations.

4. How to Request a Refund

To request a refund, please contact our support team:

  • Email: [email protected]
  • Include: The email address associated with your Eriva Labs account and your Order Number/Receipt provided by Paddle.
  • Reason: Please briefly explain why you are requesting a refund so we can improve our product.

We will review your request within 2-3 business days.

5. Refund Processing

Once a refund is approved by Eriva Labs, we will instruct Paddle to process the credit.

  • Refunds are applied to the original method of payment (e.g., credit card, PayPal).
  • It typically takes 5 to 10 business days for the funds to appear on your statement, depending on your bank or card issuer.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or credit card company without first contacting us to resolve the issue or request a valid refund, your Eriva Labs account will be immediately suspended pending investigation. We strongly encourage you to contact our support team first, as we are happy to honor refunds that fall within this policy.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at: Email: [email protected]